Jack R.
~snip~
Running a railroad should be a hands on job period. I know if I were a CEO of a major railroad, I would be involved in every level of my little empire. Truth is, many execs just don't care and they appear more interested in being popular versus actually managing their railroad with integrity, honesty, sincerity and distinction. Something, few railroads of today can boast of.
Amtrak has the market. Until it is challenged by an up and coming passenger service that is nation wide, Amtrak will, as they say, be Amtrak!
Before one can be a leader, one must be a follower. I suspect, Amtrak is leaderless.