Video
“Getting to know—and manage—your biggest AI risks,” McKinsey & Company, May 2021
“The future of insurance claims,” McKinsey & Company, October 2019
“What is a customer journey?,” McKinsey & Company, October 2019
“From touchpoints to journeys: Seeing the world as customers do,” McKinsey & Company, March 2016
Podcast
“Podcast: Rethinking customer journeys with the next-generation operating model,” McKinsey & Company, January 2018
“The state of AI in 2023: Generative AI’s breakout year,” McKinsey & Company, August 2023
Published work
“Beyond the hype: Capturing the potential of AI and gen AI in TMT,” McKinsey & Company, February 2024
“Don’t wait—create, with generative AI,” McKinsey & Company, August 2023
“The state of AI in 2023: Generative AI’s breakout year,” McKinsey & Company, August 2023
“Rewired to use AI’s superpower,” McKinsey & Company, June 2023
“The economic potential of generative AI: The next productivity frontier,” McKinsey & Company, June 2023
“What every CEO should know about generative AI,” McKinsey & Company, May 2023
“Exploring opportunities in the generative AI value chain,” McKinsey & Cpmpany, April 2023
“Digital transformations: The five talent factors that matter most,” McKinsey & Company, January 2023
“The future is now: Unlocking the promise of AI in industrials,” McKinsey & Company, December 2022
“The state of AI in 2022—and a half decade in review,” McKinsey & Company, December 2022
“Why businesses need explainable AI—and how to deliver it,” McKinsey & Company, September 2022
“Why digital trust truly matters,” McKinsey & Company, September 2022
“Aon CEO Greg Case: Resilience protects, but it also promotes growth,” McKinsey & Company, April 2022
“The state of AI in 2021,” McKinsey & Company, December 2021
“Six lessons on how to embrace the next-generation operating model,” McKinsey & Company, January 2019
“How to extract maximum value from a zero-based design approach to customer journeys” McKinsey & Company, January 2019
“The next-generation operating model for the digital world,” McKinsey & Company, March 2017
“Transforming operations management for a digital world,” McKinsey & Company, October 2016
Building a culture of continuous improvement in insurance, McKinsey & Company, April 2015
Past experience
Arthur Andersen
Senior Consultant
Education
University of Chicago Booth School of Business
MBA, strategy, finance, and entrepreneurship
University of Illinois Gies College of Business
BS, finance and accounting
